Support
Questions, answered plainly.
If something here doesn’t cover it, talk to us — you’ll reach the team who actually work in the building.
Bookings
This website is currently a brand and preview experience. Availability shown is sample data and no live reservations are taken yet. Once a property opens, direct booking will be available here.
Changes & cancellations
Conditions depend on the rate booked. Flexible rates can usually be changed up to a set time before arrival; discounted rates may be more restricted. Terms are shown before you confirm.
Arrival
Typically from 2:00 PM, with check-out by 10:00 AM. Individual hotels may differ and will show their own times.
Staying with us
It varies by hotel. Each hotel page lists what is available, from free on-site parking to street parking nearby.
The venue downstairs
Our hotels sit above working venues, so some rooms are livelier than others. Live music nights are listed under What’s On, and quieter rooms can usually be requested.
Still need a hand?
Ask us directly.
Room requests, function enquiries, accessibility questions — send it through and a real person will answer.